FAQ Regarding COVID-19 Office Building Operations

Entrance and Egress Procedures

  • Is ASE considering installation of automatic doors?
    Many of the common area entrance doors are already touchless. ASE is evaluating the expansion of touchless door options at main entry points where touchless options currently do not exist. To ensure the health and safety of building tenants, all entrance and egress points at our buildings are diligently and consistently cleaned in accordance with CDC guidance.
  • How will ASE ensure adequate cleaning of revolving doors?
    All doors, including revolving doors, are cleaned with “high touchpoint” priority throughout the day by trained cleaning staff using anti-viral products recognized by the EPA.
  • Will temperature or wellness checks be required upon entering an ASE building?
    We will not be conducting temperature or health checks at our buildings. The execution of visitor and employee wellness protocols will be established and administered at the discretion of individual tenant-employers in our spaces.
  • Can I invite visitors (sales reps, interview candidates, clients, etc.) to my workplace?
    Non-employee visitation protocols will be established and administered by the individual tenant employer.
  • Will building operating hours change to reflect the staggering of employee hours?
    Standard building operating hours are established in the lease agreement. Should a need to operate regularly outside of these hours be necessary, tenants are encouraged to establish a dialogue with their ASE property manager.
  • Is there any limitation on the number of employees that I can allow to return to work?
    The CDC and OSHA have published various recommended guidelines as to best practices for the post-COVID-19 workplace.ASE remains available as a resource to assist individual tenants in evaluating their current office space and workplace strategy comparatively against current guidance and commercial real estate best practices. If necessary, ASE can also assist in identifying third-party professionals to provide expert consultation directly to the tenant in a specific workplace subject matter.


Common Areas

  • How will ASE be facilitating social distancing measures in conference rooms, common areas and shared spaces?
    ASE has introduced a variety of signage, markings and common area collaborative space reconfigurations that reinforce this practice. However, we are trusting our Alfred Sanzari Enterprises community to make every effort to ensure responsible social distancing, and we ask tenants to wear masks whenever possible.
  • Will there be signs or floor decals to guide tenants on social distancing and capacity in common areas and elevators?
    Yes, we will be placing signage and floor decals throughout our buildings’ common areas and
    elevators to provide reminders about social distancing best practices and revised space capacities.
  • How should I report a maintenance issue or an area in need of cleaning?
    Tenants should continue to communicate their service requests via the tenant login portal found on www.sanzari.com.
  • Are tenants required or encouraged to wear face coverings in common areas?
    CDC guidelines recommend wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain, especially in public areas and spaces where social distancing might be difficult. We are not requiring tenants to wear masks in our spaces. However, we encourage our tenants and visitors to maintain social distancing and use their best judgment as to wearing a face covering depending upon their specific surroundings while traveling through the common areas.
  • Will ASE be increasing the number of garbage cans and disposal options to accommodate for an increase in the number of masks and gloves being used?
    Cleanliness has always been of the utmost importance to our building maintenance teams. To provide increased options for disposal of masks, gloves, and other trash, we will be increasing the number of garbage receptacles in common areas as necessary.
  • Has ASE removed or reoriented seating in common areas? Will capacity be limited/monitored?
    We have rearranged and adjusted seating in common areas to allow for self-regulating social distancing. However, there may be some instances where we are unable to adjust seating such as built-in bench seating where we will rely upon our tenants and visitors to self-adjust to achieve adequate social distancing.
  • What is the ongoing cleaning schedule for your buildings?
    Our office assets are staffed by a full complement of trained cleaning staff working two shifts per workday. The day shift has been continually rotating throughout common spaces such as restrooms, elevators, and cafes sanitizing high traffic areas and touch points with anti-viral products recognized by the EPA. The second, or evening shift is dedicated to the cleaning of tenant spaces. The scope of tenant space cleaning is outlined in each tenant’s lease agreement. For more information or to modify your leased space’s cleaning service, please contact your property manager.


Food and Dining Safety

  • What steps has ASE taken to protect food in cafeteria areas?
    Our food amenity operators have been paused since mid-March in accordance with State andlocal executive orders. They will return to service under the guidance of the local departments of health in their respective municipalities. Specific adjustments to menus, ordering, food handling and pick up will be made in accordance with recommendations from the local health inspector as well as State guidance.
  • Are tenants still permitted to eat in the cafeteria?
    In an effort to maximize social distancing within our cafes, until further notice, there will be no dine-in option available. However, all menu items will be available for takeout.
  • Are employees advised to use common areas alone?
    Common areas remain open for employees to enjoy with their colleagues. We ask that all employees maintain social distance separation of six feet between persons at all times while traveling through or collaborating within the common areas.


COVID-19 Reporting

  • What is the protocol for reporting a COVID-19 case within my company to ASE?
    Your ASE property manager should be recognized as your primary point of contact for such reporting.
  • How will I be alerted that someone with COVID-19 was in the office building?
    Should ASE become aware of a COVID-19 positive or presumptive positive at a property, notifications via ASE property management will be initiated to those that should be alerted based upon the then-current CDC, State, and/or local guidance.
  • Is there a protocol in place for reporting violations of COVID-19-related safety measures?
    Your ASE property manager should be recognized as your primary point of contact for such reporting.
  • Is there an emergency response plan in place should a commercial space need to close?
    Yes. Your ASE property manager will work closely with any tenant reporting an emergency to identify the specific nature of the emergency and coordinate and/or counsel on the appropriate response that follows the then-current guideline of the agency having jurisdiction over the specific subject matter that was the basis of the emergency.
  • Are you performing wellness checks for your staff? What is the ASE protocol for handling sick employees?
    ASE’s management structure allows for constant monitoring of the health and wellness of all in-house and third-party service partners. Our approach provides ample opportunity for an unwell team member to isolate and seek the medical care that he/she may need. Should a team member need to be temporarily removed from their position to self-quarantine, our support network provides the necessary reserve capacity and flexibility to backfill the position so as to minimize any service interruption that would potentially impact our tenants.